How quickly can First Restoration America respond to an emergency in Charlotte?
We provide 24/7 emergency response across the Charlotte metro area. Our crews aim to be on-site as quickly as possible — typically within 60 minutes of your call for water and fire emergencies.
Does First Restoration America work directly with homeowners insurance companies?
Yes. We handle the insurance documentation and communication on your behalf. Our team prepares detailed damage reports, photo documentation, and line-item estimates that satisfy major carriers.
Is First Restoration America licensed to work in both North and South Carolina?
Yes. We are licensed and insured in both North Carolina and South Carolina. We serve communities across the greater Charlotte metro, including Fort Mill, Rock Hill, and the surrounding region.
What certifications does First Restoration America hold?
We are an IICRC Certified Firm, which means our technicians follow the industry standard for inspection, cleaning, and restoration. We also maintain a BBB A+ rating and carry full liability and workers' comp coverage.